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FAQ

VITOOL

How does VITOOL benefit rugby and football players?

VITOOL is the world's first multi-tool specifically designed for rugby and football players. It provides essential tools to address various challenges players may encounter before, during, and after training or playing, offering practical solutions in a compact and convenient design.

What tools are included in VITOOL?

VITOOL features three different-sized sprig tighteners, a safety blade for cutting strapping tape, a flick-out sprig hole cleaner, a tap key, an ice breaker, a bottle opener, and a spring clip. Each tool serves a specific purpose, addressing common needs and challenges faced by players.

How compact is VITOOL, and where can I carry it?

VITOOL is designed to be compact and portable. It easily fits in a pocket, gear bag, or can be conveniently attached to a medic belt. Its compact size ensures that players have access to a range of essential tools without sacrificing convenience.

How durable is VITOOL?

VITOOL is constructed with durability in mind. The materials used are selected to withstand the demands of rigorous handling and conditions, ensuring that the tools remain reliable and effective over time.

Will VITOOL fit my sprig type?

The VITOOL offers, 3 sprig tighteners which are compatible with all generic boot brands. - Covering up to 6 different styles of sprig designs.

Can VITOOL be used by coaches, trainers, or medical staff, or is it exclusively for players?

VITOOL is designed for players, but its versatility makes it a useful tool for coaches, trainers, and medical staff as well. Its compact design allows it to be easily carried and accessed by anyone involved in the game.

How do I clean and maintain VITOOL?

VITOOL requires minimal maintenance. Wipe it down with a damp cloth to remove dirt or debris. Avoid exposing it to harsh chemicals or extreme temperatures to ensure long-lasting performance.

Is VITOOL suitable for amateur players, or is it more geared towards professionals?

VITOOL is suitable for players who want to improve their preparation and performance, from amateurs to professionals. Its practical tools address common needs, making it a valuable addition to any player's gear.

Does it come with any warranty?

It comes with a 1-year warranty to provide peace of mind for our customers. For more information on warranty details and purchase options, please visit our website.

How can clubs and schools inquire about purchasing VITOOL in bulk for their teams?

Clubs and schools interested in making bulk purchases of VITOOL can reach out to our dedicated team through https://www.shardstudios.co.nz/contact/ and our dedicated sales team will be in touch.

Are there special discounts or benefits for clubs and schools making bulk purchases?

Yes, we offer special discounts and benefits for clubs and schools making bulk purchases of VITOOL. These incentives are designed to support teams in providing essential tools to their players while optimising their budget. Contact our sales team for more details.

PAYMENT

What payment methods are accepted for pre-orders?

We accept various payment methods, including credit cards, debit cards, and other secure online payment options.

When will I be charged for my pre-order?

Your payment will be processed at the time of placing the pre-order. Pre-ordering ensures that you secure your VITOOL before the beginning of your 2024 season kicks off.

Is there an option for instalment payments?

At this moment, we do not offer an instalment payment option. The full pre-order amount is required to secure your VITOOL.

How secure is the payment process?

Our website employs industry-standard encryption to ensure a secure and protected payment process for our customers.

DELIVERY

What is the estimated delivery date for pre-orders?

Pre-orders are expected to be shipped in February 2024, in time for the start of the 2024 season.

Does Shard deliver overseas?

Yes we do, you will however need to contact Shard directly to arrange international shipping options. We can discuss the additional charges based on your location. Please review the shipping details during the checkout process for accurate information.

What if I encounter issues with payment, delivery, or my pre-order?

For any issues related to payment, delivery, or pre-orders, please reach out to our customer support team  and we will assist promptly. You can find contact information on our website.

Will I receive updates on the shipping status?

We will provide regular updates on the shipping status via email or through your account on our website. Please stay tuned for more information as we approach the release date. You can use the provided tracking number to monitor the status and location of your shipment.

 

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